Privacy policy

Last updated: May 13, 2026

Different By Design Apparel (“we”, “us”, “our”) operates this website and online store (the “Services”). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our Services, you agree to this Privacy Policy.

1. Personal Information We Collect

We collect personal information that is reasonably necessary to provide our Services, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)
  • Purchase and presale activity
  • Website usage data (cookies, analytics)
  • Communications with us

2. How We Collect Your Information

We collect personal information:

  • Directly from you (e.g. when placing orders, joining presales or waitlists, or subscribing)
  • Automatically via cookies and tracking technologies
  • From service providers (e.g. Shopify, payment gateways)

3. How We Use Your Information

We use your personal information to:

  • Process orders and manage presales
  • Provide customer support
  • Communicate about your orders, presale access, or enquiries
  • Send marketing communications (we will only send marketing communications where you have provided consent or where permitted under applicable laws.)
  • Improve our products, services, and website
  • Prevent fraud and maintain security

4. Presale and Early Access

If you join a presale, waitlist, or VIP list, we may contact you regarding:

  • Early access opportunities
  • Product launches
  • Exclusive offers or promotions
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You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Disclosure of Personal Information

We may share your personal information with trusted third parties, including:

  • Shopify (our ecommerce platform provider)
  • Payment processors (e.g. Shopify Payments, PayPal, Stripe)
  • Shipping and fulfilment providers
  • Marketing and email platforms
  • Analytics providers

We do not sell your personal information.

6. Overseas Disclosure

Some of our service providers (including Shopify) may store or process personal information outside Australia.

We take reasonable steps to ensure these providers handle your data in accordance with applicable privacy laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Analyse website traffic
  • Deliver relevant advertising

You can manage or disable cookies via your browser settings.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, accounting, or reporting obligations.

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

However, no method of transmission over the internet is completely secure.

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9. Access and Correction

You may request access to or correction of your personal information by contacting us:

📧 hello@differentbydesign.com.au

We will respond within a reasonable timeframe in accordance with Australian law.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au

11. Shopify and Third-Party Services

Our store is hosted by Shopify. Shopify may collect and process your personal information to enable and improve the Services.

For more information, see:
https://privacy.shopify.com/en

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

For questions about this Privacy Policy or your personal information:

Different By Design Apparel
📧 hello@differentbydesign.com.au

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